Renowned Cameroonian tech entrepreneur Rebecca Enonchong, founder of AppsTech, has expressed frustration regarding the state of network connections in the country.
The tech entrepreneur took to her social media platform to highlight the concern that millions of Cameroonians share after this long-standing issue deteriorated over the weekend.
Enonchong lamented the declining performance of all telecommunications companies in Cameroon, stating, “All telcos in Cameroon are getting worse and worse.”
She added, “The problem is that they are adding users but not adding capacity. The more people get connected, the more are having to share the tiny existing bandwidth.”
Enonchong echoed the frustrations of numerous Cameroonians who faced difficulties activating bundles on MTN last Saturday and Sunday.
In response, MTN Cameroon issued an apology on Monday and provided all users with 5GB of free internet as compensation.
However, many users reported being unable to fully utilize the granted data due to persistently slow network speeds.
ALSO READ: MTN Cameroon’s Apology Backfires as Users Decry Unusable Free Bundles
MTN Cameroon’s CEO, Mitwa Ng’ambi, acknowledged the network issues and pledged a commitment to improvement.
“For the future, we can only commit to do better. For the future, we shall endeavor to ensure that nothing like this happens again.”
Ng’ambi assured users that, in the event of future disruptions, the company would keep them informed.
This recent network problem comes on the heels of a fine imposed by the National Telecommunications Regulations Board (TRB) on major telecom operators in the country, including Orange, MTN, Nextel, and CAMTEL, in May.
The fines, ranging from FCFA 800 million to FCFA 2.2 billion, were imposed due to poor services.
During a subsequent meeting with the TRB, company managers pledged to upgrade services and introduce more user-friendly options, such as refunding subscribers for unused bundles during network problems.
Despite these assurances, increasing complaints from Cameroonian network users suggest that meaningful changes in network quality have yet to materialize.
The situation raises concerns about the effectiveness of regulatory measures.
It also prompts telecommunications companies to address infrastructure challenges to provide reliable services to their growing user base.
Mimi Mefo Info
